Why So Few?

Why So Few?

Something to make you go…hmm!  Have you ever wondered why the world produces so few exceptions to the rule.   What’s wrong with our system that we haven’t had another Einstein, or Edison? We’ve got a world full of good athletes but so few great...
Same old run of the mill

Same old run of the mill

We waste a lot of time, energy, and money, on things that are the same old run of the mill. We take the same old run of the mill vacations. Eat at the same old run of the mill restaurants    Watch the same old run of the mill TV shows, and films.   Why is the world in...
Creating A Connection Based Culture

Creating A Connection Based Culture

When your clients talk to others about the what they buy from you, it’s likely not about the products or services.  When I think about the favorite places I’ve worked, I seldom think about what I sold, or the marketing I did.   Fortunes 2013 Best Companies...

How To Improve Customer Service

Yesterday I made a call to company I do business with and got a message I’m sure you’ve heard.  The old “Your call is very important to us” message. If my call is so important why not answer it in some reasonable timeframe? If my call is so...